Welcome to the West Fargo Library – where the flow of information meets the heartbeat of the community. As the City of West Fargo seeks to enhance its connectivity and ensure seamless access to vital resources, we are in search of a dedicated Circulation Manager to help orchestrate the rhythm of our public libraries' operations. In this dynamic role, you will be at the forefront of managing the circulation of materials, fostering engagement with patrons, and spearheading innovative initiatives to cultivate a vibrant reading culture. Join us in shaping the narrative of knowledge dissemination and community empowerment as we embark on an exciting chapter in West Fargo's journey towards excellence. 

• Works with the Library Director to provide leadership to the library as a whole and to develop and implement a strategic vision for the library.
• Promotes an internal culture of positivity, excitement for continuous organizational change, and a customer focus. Communicates courteously and professionally; develops working relationships with others in carrying out job functions; serves on library teams and committees as assigned, such as Collection Development, Programming, Merchandising, etc.
• In collaboration with colleagues, provides services which may include:
  • Programming: Plans, promotes and conducts library events in order to meet community needs, including but not limited to story times, afterschool programs, adult programming, technology/online resource classes, Summer Reading Program, and library tours; arranges outside presenters as needed. Collaborates with regional libraries and other organizations to provide joint literacy and library programs. Participates in outreach activities.
  • Collection Management: selects for assigned collections in order to meet community needs, performs weeding as necessary, may work with staff to ensure recording, processing, and cataloging of new materials; participates in collection inventory.
  • Patron Services: Performs shifts at the service desk: provides circulation, basic and advanced reference services and readers’ advisory, basic assistance with technology, and other services provided by circulation staff; instructs library patrons in use of e-resources and devices used to access them. Serves as a team leader in patron services functions. Manages public service problems, confidentiality, and safety issues when working at night and weekends.
• Participates in planning and mounting exhibits and displays, both cultural and historical in nature.
• Monitors the Library facilities; tidies and maintains the good condition of the library and upholds library policies and procedures.
• Within assigned areas of responsibility, supervises, approves timesheets, participates in hiring and termination procedures, disciplinary actions, and performance reviews. Provides direction, coaching, and training to assigned staff, volunteers and outside presenters. Ensures that reports are trained in safe work practices and that safety procedures are followed.
• In coordination with library administration, sets goals and objectives for others to work towards and monitors performance of staff and functions of assigned service area.
• Evaluates library services to ensure continuous improvement, alignment with community needs, alignment with the Library’s strategic plan, and inform decision-making. Analyzes statistics on events, attendance, and services.
• Prepares presentations about the services, outcomes, and impact of the Library. Represents the Library in working with elected officials, public and private organizations, the community, media, and other City departments.
• Works independently or with other staff to prepare and/or edit documentation, including the library newsletter, brochures, readers’ advisory materials, website postings, and related documents. Participates in creating promotional and marketing materials.
• Administers the budget in assigned areas of responsibility. Identifies future needs and assists the library administration in preparing budget requests.
• Pursues funding support opportunities; identifies and applies for grants and other funding sources; prepares for and administers funding opportunities such as grants, donations, and gifts.
• Maintains knowledge of current trends, development, and best practices in library services.
• Represents and advocates for the library throughout the community.
• Works safely, follows safe work practices, and identifies and reports unsafe work conditions.
• Performs essential duties and responsibilities outlined in the special assignments of the Library Service Manager.
• Performs other duties as required or assigned.

• Master’s Degree in Library Science or a closely related field.
• Two years of customer service experience in a library.
• Two years of previous supervisory experience.
• Equivalent education and experience is acceptable.
• Ability to create and maintain effective working relationships with peers, superiors, other City departments, subordinates, vendors, contractors, external government agencies and organizations.
• Strong communication skills, both orally and in writing.
• Valid driver’s license.

• Provides leadership and oversight of patron services staff and operations including circulation, readers’ advisory, reference, basic assistance with technology, hold requests, interlibrary loan, and other services provided by circulation staff.
• Manages public service problems and safety issues at the Service Desk.
• Works with the Library Director to navigate and resolve in-library incidents or behavioral issues.
• Participates in the library’s Safety Committee.
• Works with Circulation Supervisors to ensure proper staffing, scheduling and training of circulation staff in all patron services operations.
• Maintains the Patron Services Manual in collaboration with the Library Director and Library Service Managers.
• Provides trainings to all library staff in customer service, service to diverse populations, library policy, circulation procedures, online resources, technology, reference skills, and safety.
• Plans and implements improvements to patron services operations and the customer experience. Analyzes data, both quantitative and qualitative in nature, related to patron behavior patterns, service and collection usage statistics, and local and national trends, to provide input to the Library Director regarding circulation staffing levels, space planning and signage, technology and other in-library services.
• Manages and maintains the in-library technology vendor contracts for patron-facing technology such as the public computers, printing and self-checkout. Troubleshoots issues with in-library technology with vendors and City IT.
• Oversees inventory of the library’s physical collection. Works with Collection Development staff regarding collection layout, shifting and any collection movement plans.
• Performs routine record maintenance to maintain the patron database.
• Collaborates with ODIN on system updates and changes.
• Participates regularly in ODIN User Group meetings and trainings on the integrated library system.   
• Oversees recruitment and administration of volunteer services, including background checks, creation of job descriptions, assignment to a supervisor, performance reviews, and recognition of volunteer services.
• Collaborates with the Friends of the West Fargo Public Library to help facilitate volunteer recruitment and item donation drives.