CITY OF WATERTOWN
Title: Technology Library Specialist
Pay Grade: 135
Reports To: Library Director
MINIMUM REQUIRED QUALIFICATIONS
● Bachelor’s Degree in Library Science, English, literature, or other related field and two (2) years library programming experience or an equivalent combination of education and experience.
Under the general supervision of the Library Director, this position performs a variety tasks relating to library services including programming, collection development, acquisitions, cataloging, reference, and outreach.
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may be required and assigned.
Not all duties may be assigned to each position. The allocation of duties for this position will be dependent upon area of focus.
1. Plans and carries out programs for the community in assigned specialty area(s).
2. Orders supplies, contacts sponsors, schedules programs and special events, develops and distributes promotional materials for assigned specialty area(s).
3. Provides outreach services to assigned specialty area(s).
4. Reviews and selects materials for assigned specialty area(s) as well as program supplies and promotional material within approved budget parameters.
5. Evaluates assigned collections and withdraws materials based upon usage, condition, and age of items.
6. Attends meetings and special community events as assigned to educate others on the importance of literacy and reading. Promotes library services and programs.
7. Assists with grant writing to obtain funding for assigned specialty area(s).
8. Trains staff relating to library services for assigned specialty area(s).
9. Assists in the supervision and oversight of workflow for library aides and shelvers in the absence of the Circulation Librarian/Library Specialist including assigned weekends and evenings.
10. Assists patrons with checking books out, reserving or returning items, setting up online accounts for eBooks, faxing, and scanning to email.
11. Serves as a resource for reference questions and referrals to other staff or external resources.
12. Implements library policies and resolves library patron complaints/concerns in a customer service oriented, friendly manner. Refers complex inquiries, requests, or complaints toappropriate staff.
13. Sorts, copies, and distributes a variety of correspondence, deliveries, and mail; opens, logs, and routes office mail; retrieves, delivers, and sends faxes.
14. Composes routine correspondence; proofreads and edits documents.
15. Enters, scans, updates, and maintains information in spreadsheets, databases, and reports.
16. Maintains department specific electronic and paper filing and record systems and documents to provide easy access to records and information; provides retention of records as required.
17. Assists other Library service areas as assigned.
18. Other duties as assigned.
Assigned duties for Technology Librarian/Library Specialist
1. Ensures that Library website is regularly updated and accurate.
2. Identifies, develops and delivers patron instruction in the use of digital technologies including the development and delivery of library programs.
3. Works with patrons to resolve computer related problems and provides one on-one instruction.
4. Assists in implementing and supporting new automation systems.
5. Maintains effective communication with Library Director to ensure smooth operation of the library’s automated systems, public workstations and services.
6. Submits helpdesk tickets and communicates with the IT Department as needed.
7. Researches potential new products and their positive impact on the library and the community in anticipation of patron and staff needs.
8. Maintains official library social media content in accordance with Library policy. Monitors social media analytics.
9. Works cooperatively with librarians and staff to promote the use of digital tools and resources to serve our community.
10. Provides technical assistance and instruction in using the microfilm machine.
KNOWLEDGE SKILLS AND ABILITIES
1. Knowledge of library principles, literature and reference resources, and child development as it pertains to the position.
2. Knowledge of administrative policies and procedures of the City of Watertown.
3. Ability to establish and maintain accurate records of assigned activities and operations.
4. Ability to interpret and implement local policies and procedures; written instructions, general correspondence; Federal, State, and local regulations.
5. Skill in organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.
6. Ability to perform detailed work accurately and independently in compliance with stringent time limits with minimal direction and supervision.
7. Ability to think quickly, maintain self-control, and adapt to stressful situations.
8. Knowledge of current office practices and procedures and knowledge of the operation of standard office equipment and software.
9. Knowledge of computer software including word processing, spreadsheet and database applications consistent for this position.
10. Ability to perform mathematical calculations required of this position.
11. Ability to communicate clearly, concisely and effectively in English in both written and verbal form.
12. Skill in researching and understanding complex written materials.
13. Ability to prepare and maintain accurate and concise records and reports.14. Ability to apply sound judgment and discretion in performing duties, resolving problems and interpreting policies and regulations.
15. Ability to communicate detailed and often sensitive information effectively and concisely, both orally and in writing.
16. Ability to handle sensitive interpersonal situations calmly and tactfully.
17. Ability to maintain professionalism at all times.
18. Ability to maintain effective working relationships with individuals within and outside the organization.
19. Ability to maintain confidentiality and discretion regarding business-related files, reports and conversations, within the provision of Freedom of Information Act and other applicable State and Federal statutes and regulations.
20. Ability to work the allocated hours of the position and respond after hours as needed.