Job Title:                 Customer Experience Representative

Reports To:             Circulation Supervisor

Department:           Library

Location:                 Multiple Library Locations

FLSA Status:            Non-Exempt

Hourly Rate:            $13.46


Summary: Provides support and assistance to the Circulation Supervisor and Assistant Circulation Supervisors (ACS).


Essential Duties and Responsibilities include the following:



Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.




Knowledge, Skills and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.




Minimum of one (1) year experience working in a library or retail environment; or equivalent combination of education and experience.


Language Abilities:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.  Ability to communicate effectively with customers and employees of the organization.  Proficiency in Spanish is desirable.


Reasoning Abilities:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.


Certificates and Licenses:

None required.


Supervisory Responsibilities:

This position has no supervisory responsibility. 


Work Environment:

Work is performed indoors in a standard library environment with moderate levels of noise.  A Customer Experience Representative is required to work a variety of scheduled hours including days, nights, and weekends as needed.


Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


The Customer Experience Representative is regularly required to sit, stand for long periods of time, stoop, bend, reach, carry, push and pull.  Must be able to push a fully loaded book cart weighting approximately 150 lbs.  Must be able to lift weights up to 50 lbs.  Must have manual dexterity to operate a computer and grasp books.  Must be able to read a computer screen and locate books on shelves.  Must be able to perform the various tasks of the job, which requires continuous and repetitive, hand and wrist movement.

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