Position Title: Technical Information Specialist
Position Grade: NF-IV
Minimum Pay: $17 per hour
Location: Cannon Library, Cannon Air Force Base, NM
DUTIES: Responsible for all aspects of computer services and systems operated by the library. Acquires, organizes, accesses, and disseminates information across a wide spectrum of subjects and fields. Manages the integrated library system (ILS), the computer lab, Internet access, the web page, and all network communications. Maintains the library operation systems and stand-alone computers to include software upgrades, data separation, equipment maintenance, database maintenance, systems backup, report generations, equipment modifications, replacements, etc. Develops automated procedures for preserving the integrity of the systems. Establishes timelines for all maintenance functions. Guides the continuing integration of information technology into operations and services. Plans, develops, implements, and evaluates stand-alone and networked electronic multimedia for library applications. Works with supervisory librarian to analyze the library collection and services strategy, facilitating user access to new information sources and technologies. Assists the supervisory librarian in preparing a strategic plan for library technology, incorporating Air Force, MAJCOM, and base level goals and coordinates technology plans with various agencies. Evaluates user requirements for data and for automated systems; conducts surveys and studies, analyzing ways to improve mission and education support. Serves as the library system liaison for education and academic campus support. Prepares operating instructions for system equipment and library computer programs including courses of action to be taken when anticipated machine errors occur, control setups, emergency shutdown procedures, and procedures for rebooting the system. Participates in the planning and supervision of automation-related library taskings. Monitors the operation of automated programs and responds to problems by diagnosing and correcting errors. Provides on-the-job automation training for staff. Creates program scripts and macros as appropriate. Coordinates vendor assistance calls, service calls, service visits, and system malfunctions. Schedules special operations and reports. Conducts an annual inventory of computer equipment and software. Installs passwords and issues staff authorization levels. Conducts customer computer literacy classes for the community. Works with librarian to provide library instruction activities and outreach services. Performs other related duties as assigned.,
QUALIFICATION: Must have specialized experience that provides knowledge of the basic principles, theories, practices, techniques, and terminology of a discipline or subject matter field. Such experience must have been equivalent to that which would have been gained through a 4-year college curriculum. A 4-year degree in computer science or related field may be substituted. Ability to apply library methods and procedures in order to perform technical information systems management. Knowledge of computer operating systems, programming languages and client/server networking environment is required. Knowledge of library materials and collection development in relation to reference services. Internet experience and knowledge of web development and Internet tools are desired. Must possess skill in working with peers and with the public. Work requires some physical exertion such as regular bending, crouching, stooping, stretching, reaching to move and correct computer equipment; and lifting of moderately heavy boxes of books or reports. Successful completion of a National Agency Check with Inquiries (NACI) is required.
BENEFITS: Regular employees are eligible for leave, retirement, health insurance, and life insurance.